|
Details
|
Provides end users with technology support and help
resources, via telephone and in-person response. Fields and
logs user requests pertaining to all company-wide
technology, including PC’s (hardware, software, operating
systems). Other duties to include:
-
Responds to user
inquiries pertaining to operating systems, networks and
applications, including: e-mail, voicemail,
internet/intranet access, cell phones, P.O.S. Systems,
workstations, fax machines, wireless headsets, modems,
credit/debit systems, AS/400 connections & applications,
JD Edwards connections and applications and other
technologies installed in restaurants or administrative
offices.
·
Analyzes user
inquiries and determines type of issue. Initiates
appropriate response and troubleshoots problems, as
required.
·
Maintains and updates Contact Center knowledge base.
·
Logs,
documents, and maintains records on end user problems and
resolutions. |
|
Requirements |
Education
(Indicate the minimum formal education the job requires.)
·
High School
Diploma or equivalent.
·
Bachelor’s
Degree in Computer Science or Business Administration or
related field preferred.
Experience
(Indicate the minimum experience the job requires.)
·
Two (2) years
experience in Information Services or equivalent
training/education.
·
One (1) year
customer service experience, preferably in a call center
environment.
·
Experience with Windows XP operating system preferred.
|
